Terms and conditions
These terms govern your access to and use of uv-life.com/india and the contracts you enter into through it. If you are a consumer in India, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 apply to the extent they are applicable to us.
01 General
uv-life is an internet domain owned by Goldzeit SpA, RUT (Chilean tax identification number) 77.414.825-6. Goldzeit SpA is the seller of the products offered on this site and the Data Fiduciary for the personal data we collect.
In line with the Consumer Protection (E-Commerce) Rules, 2020, these are the seller's details: Goldzeit SpA, RUT 77.414.825-6, registered address Holanda 099, Of. 1101, Providencia, Santiago, Chile; email sales@uv-life.com; phone +56 9 6200 7640. Grievance Officer: sales@uv-life.com (see section 2).
Browsing, comparing and consulting products is free and does not require registration. These terms form part of every contract you enter into with us through this site.
This document brings together on one page the General Terms, Shipping Terms and Privacy Policy of uv-life for India. It is dated so that you can keep the version in force at the time of your purchase.
We apply the rights the Consumer Protection Act, 2019 grants to consumers and the information duties of the Consumer Protection (E-Commerce) Rules, 2020, to the extent they apply to us. For personal data we apply the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. You can check your rights independently on the National Consumer Helpline portal.
02 Who we are and how to contact us
For any enquiry, request or complaint about the use of this site, the contracts entered into through it or the processing of your personal data, Goldzeit SpA designates the following official customer service and grievance channel:
UV-Life Customer Service
Channel designated by Goldzeit SpA for enquiries, complaints, grievances and the exercise of your rights
- sales@uv-life.com
- Grievance Officer
- sales@uv-life.com
- Phone
- +56 9 6200 7640
- Legal name
- Goldzeit SpA · RUT 77.414.825-6
Holanda 099, Of. 1101, Providencia, Santiago, Chile, is the registered legal and tax address of Goldzeit SpA. It is not open to the public, and no collections or deliveries of products take place there. All customer service is handled by email and phone, and all orders are shipped by carrier.
Response times we commit to
- Our Grievance Officer acknowledges every complaint within 48 hours of receipt.
- We give a full response within 10 business days and, in any case, resolve the complaint within one month of receipt.
- If the case requires a technical inspection of the product, we tell you the estimated time when we acknowledge receipt.
Marketing communications
We will only send you advertising or promotions by email if you have asked for them or expressly consented to them. Each message will include: identification as a marketing communication; our trading name; a reminder of your right to withdraw consent to these messages; and a simple, free unsubscribe link.
When we receive an unsubscribe request we stop sending promotional messages immediately. Transactional emails (purchase confirmation, shipment tracking, invoices) are not affected, because they are part of performing the contract.
03 Browsing and acceptance
Simply visiting this site creates no obligation. You are only bound when you clearly express, through positive action, your intention to enter into a contract.
To accept these terms you must expressly tick the box “I have read and accept the Terms and Conditions” before confirming your purchase. That box is never pre-ticked.
04 How to buy
There is no cart and no online payment. Product pages are for information only: they show technical specifications. Every sale is closed through a quote.
You request a quote
On WhatsApp or by writing to sales@uv-life.com, telling us the equipment and where you will use it.
You receive a formal quote
In US dollars, with the transport cost and delivery time. GST, customs duty and any other import charges are not included: the equipment ships from Chile and, as the importer, you pay Basic Customs Duty, IGST and other import charges to Indian customs on arrival. The quote gives you an estimate. Nothing is charged at this stage.
You accept it in writing
Your acceptance of the quote, together with these terms, forms the contract.
We issue the invoice
The invoice is issued to the billing details you provide and payment is arranged as agreed.
We arrange shipping
We send you the tracking number for the shipment to the address you gave us.
What you will see before you commit
Before you accept it, the quote shows: product description, price in US dollars, agreed Incoterm, transport cost, an estimate of GST, customs duty and other import charges, which the customer pays to Indian customs on arrival, agreed delivery time, payment terms, total amount and an express statement of whether or not the product can be returned under our change-of-mind policy (see section 12). For commercial imports you may need an Importer Exporter Code (IEC).
05 Payment terms
We do not run a payment gateway or receive card details. This site does not collect, process or store financial information of any kind, because no transaction takes place on it.
Payment terms (method, currency, due date and any advance payment) are agreed and written into the quote, against the invoice issued by Goldzeit SpA. There are no automatic or recurring charges.
We will never ask you for card details or passwords by email, WhatsApp or phone. If you receive a payment request that does not match the quote you accepted, verify it by writing to sales@uv-life.com before making the transfer.
If an overpayment is made by mistake, we will refund the difference within 3 business days of your claim, with the corresponding supporting documents.
06 Prices, stock and validity of information
All prices shown on this site are reference prices in US dollars (USD), excluding GST and import customs duty, aimed at business customers. Quotes and invoices are issued in US dollars. The equipment ships from Chile: as the importer, the customer pays Basic Customs Duty, IGST and any other import duties, taxes or charges to Indian customs on arrival; they are not included in the price or in the UV-Life invoice. For commercial imports you may need an Importer Exporter Code (IEC). If you buy as a consumer, before you accept it the quote will show the price of the equipment and shipping and an estimate of those charges.
- While a price is published on this site it is available to you, even if it differs from the price offered through other sales channels.
- Prices apply to the selected delivery location. If you change the delivery address to another city or state, the transport cost and therefore the total may change. We send you the corrected quote before you accept it.
- All products are subject to stock availability.
Any change to prices, stock, promotions or terms applies only to future transactions. Once you accept the quote, the terms under which you bought are fixed and we do not alter them. See also section 26.
For promotions in which a product is given free or at a reduced price with the purchase of another, the promotional product is shipped to the same place as the main product, unless you ask for different addresses when accepting the offer, in which case you must cover both shipments.
Shipping across India
We ship across India through external carriers. These terms are shown to you before you confirm your purchase and are recorded in your order.
07 Delivery times and coverage
The delivery time is agreed in the quote and depends on the product, where it ships from and the destination. It is written in the accepted quote and is the time we are bound by.
The specific delivery time for your order is stated in the quote and recorded in the order confirmation email.
How shipping works
- The committed delivery time is written in the accepted quote and covers preparing the shipment and transit to your address.
- Delivery is made by an external carrier, subject to order availability.
- Sundays and public holidays are excluded from the count and from delivery.
- Shipping does not include assembly or installation of the products. If you need installation, request a separate quote by writing to sales@uv-life.com.
All orders are shipped to the address you provide. We do not make deliveries or collections at our registered address, which is solely a legal and tax address and is not open to the public.
08 Shipping costs
How the cost is calculated
The shipping cost is calculated from three variables: state, destination city or town and product size (small, medium, large or special), as set out in your purchase.
Each product has a shipping cost based on its size, the destination state and city, and the distribution centre where it is held. So if an order contains two or more products, one shipment is charged for each product. The full breakdown appears in the quote.
You will see the exact transport cost in the quote, added to the product price, before you accept it. No charges from us appear later.
09 Receiving your order
Can someone else receive it for me?
Yes. Any adult authorised by you may receive the product. They must sign the delivery receipt with their name and may be asked to show a government-issued photo ID to confirm proper delivery.
When you receive it, check
- That the packaging shows no visible damage or signs of having been opened.
- That the contents match what you bought and are complete.
- If you notice transport damage, note it on the delivery receipt before signing and let us know within 48 hours at sales@uv-life.com with photos. This makes a replacement much faster.
If you did not note it on the delivery receipt, you can still make a claim: the warranty and your rights as a consumer do not depend on that step. It only makes the process slower.
10 If we are late
If the product is not delivered within the committed time for reasons attributable to us, you choose: keep the purchase and receive the product on the new date we propose, or cancel the purchase and receive a full refund of what you paid us, including the transport cost, within 10 calendar days of your request.
We will tell you proactively, by email or phone, if we see that a shipment is going to be late, without waiting for you to ask.
This commitment does not cover delays caused by force majeure (natural disasters, transport strikes, road closures) or by an incorrect or incomplete address provided by you. In those cases we will agree a new date with you at no extra cost.
Returns, refunds and warranty
Everything you can do if the product fails, if it was not what you expected or if you simply changed your mind.
11 12-month warranty
UV-Life gives a 12-month warranty from the date you receive the product, expressly and in writing, without making it conditional on registrations, activations or additional services.
If you buy as a consumer within the meaning of the Consumer Protection Act, 2019, this warranty is in addition to, and does not limit, the rights that Act gives you, including in relation to defective goods. If you buy as a business or professional for your activity, this warranty applies with the same remedies of free repair or replacement and, where those are not possible, a full or partial refund of the price.
First option
Free repair or replacement
If there is a lack of conformity, you can choose between repair or replacement of the product, entirely free of charge and including shipping costs, unless the chosen option is impossible or disproportionate.
If that is not possible or does not solve the problem
Price reduction or cancellation
If repair or replacement is not possible, is not carried out within a reasonable time or the lack of conformity persists, you can ask for a proportionate price reduction or cancellation of the contract with a refund. Cancellation does not apply when the lack of conformity is minor.
The period runs from the date the product is delivered, not from the date of purchase or invoicing.
What counts as a lack of conformity
- Products that do not match the description, specifications or characteristics we have expressly agreed with you.
- Materials, parts or components that do not match the stated specifications or labelling.
- Products that are not fit for the purposes for which they are ordinarily used or for the use stated in our advertising or technical specifications.
- Products that do not have the quality and performance normal for goods of the same type and that you could reasonably expect.
- Defects that remain after a repair or that come back.
- Hidden defects that prevent normal use of the product.
What is not covered
- Damage caused by the user: knocks, drops, immersion, power surges or connection outside the specifications in the manual.
- Installation or work carried out by third parties not authorised by UV-Life.
- Use outside the specified environmental conditions, for example outdoors with equipment that lacks the corresponding IP rating, or cleaning with solvents that are not recommended.
- Normal loss of LED light output within the range stated in the product's technical specifications. If the loss of intensity exceeds that range within the warranty period, it is treated as a lack of conformity. These exclusions do not apply when the defect already existed at the time of delivery.
We will not offer or charge you for services, insurance or policies whose cover falls under our warranty obligations, nor make the warranty conditional on steps the law does not require. Rights the law gives consumers cannot be waived: any clause that limits them has no effect.
12 Right to change your mind
If you buy as a consumer, you have 14 calendar days from the day you receive the product to return it, without giving a reason and without penalty. This is a voluntary policy of UV-Life, disclosed here and in every quote as our return and refund policy. You just need to tell us your decision clearly, for example by email.
Conditions
- You may examine the product as you would in a shop. We ask you to return it complete and, if possible, in its original packaging, with manuals, accessories and protective elements. You are only responsible for any loss in value if you handled the product beyond what is needed to check its nature, characteristics and functioning.
- We refund everything you paid us, including the original shipping cost, with no deductions. We process the refund within 72 hours of receiving the product.
- We pay the return shipping cost.
When it does not apply
This policy does not apply in the following cases, which are stated expressly and prominently on each product page and in the quote, before you accept the purchase:
- Equipment made or configured to order according to specifications you provide.
- Installation services already fully performed with your prior express consent and your acknowledgement that, once performed, the service cannot be returned.
- B2B purchases, that is, purchases made by businesses or professionals for their activity. In those transactions return terms are agreed case by case in the corresponding quote.
If a product in our catalogue is excluded from this policy, you will see it marked on the product page and in the quote, not after you buy it. If that warning does not appear, the policy applies.
13 How to return, step by step
The same procedure applies to warranty claims and to change-of-mind returns. The only difference is what happens at the end.
Write to us
At sales@uv-life.com with your order number, stating whether it is a fault or a change of mind. If it is a fault, attach photos or a video of the problem.
We acknowledge within 48 hours
And give you a full response, with return instructions and collection arrangements, within 10 business days.
You send the product at no cost
We pay the return shipping. The return and refund process has no additional costs for you.
We resolve it in 72 hours
Once we receive the product, we process the repair, the replacement or the transfer of the amount paid within a maximum of 72 hours.
| Situation | Time limit to request it | What you get |
|---|---|---|
| Faulty product | 12 months from delivery | Free repair or replacement, including shipping costs |
| Faulty product no solution or recurring | Within the warranty period | Price reduction or cancellation with a refund |
| Faulty product consumers | 12-month warranty, plus your rights under the Consumer Protection Act, 2019 | The remedies above, without prejudice to your statutory rights |
| You changed your mind consumers | 14 calendar days from receipt | Full refund, including shipping |
| Arrived damaged or incomplete | Immediately | Immediate replacement |
| Did not arrive on time | Once the committed time has passed | New date or full refund, your choice |
14 Safe use of UV-C equipment
UV-C light is germicidal precisely because it damages cellular DNA. The same effect damages human skin and eyes. Direct exposure can cause skin burns and photokeratitis. UV-C equipment must never be used in the presence of people, animals or plants.
Conditions for safe use
- Never look directly at a lit UV-C source, not even briefly.
- Use the equipment only in unoccupied spaces, or with physical barriers and interlocks that cut emission when presence is detected.
- Install visible warning signs in emission areas.
- On production lines, installation must be carried out or supervised by qualified technical staff, with suitable shielding.
- Always read the specific manual for your equipment before installation and commissioning (if you do not have it, ask for it on WhatsApp or at sales@uv-life.com).
Technical scope of the technology
We state precisely what UV-C light does and does not do, because using it correctly depends on it:
- UV-C light reduces the microbial load on surfaces directly exposed to the radiation.
- It does not penetrate opaque materials or the inside of food. It only acts where the light reaches.
- It does not remedy existing contamination or break down mycotoxins.
- Bacterial spores are significantly more resistant to UV radiation than vegetative cells.
- Its effectiveness decreases in turbid water or water with a high organic load.
- Illumination from one side only gives partial coverage on irregular surfaces.
UV-Life equipment is a complementary tool for reducing surface microbial load. On its own it is not a HACCP system, it does not replace good hygiene practices, physical cleaning or the cold chain, and it must not be presented as a guarantee that pathogens are absent. The CESMEC, CE and FCC certifications of our equipment are electrical safety certifications and do not certify microbiological results.
15 Liability
No clause in this document limits, excludes or restricts our liability for death, personal injury or harm to health, for fraud, wilful misconduct or gross negligence, or the rights the Consumer Protection Act, 2019 gives consumers that cannot be waived. Any provision to the contrary has no effect.
We are responsible for the quality, fitness and safety of the products we sell, under the warranty in section 11 and the Consumer Protection Act, 2019.
For indirect financial loss (loss of profit, loss of production, reputational damage or loss of data) arising from the use of the site or platform, and provided there is no fraud, wilful misconduct or gross negligence, our liability is limited to the price actually paid for the product or service concerned. This limitation does not apply to the extent consumer protection law prevents it, and does not affect what the competent courts or Consumer Commissions decide.
Situations beyond our control
We are not responsible for:
- Misuse by users or visitors of the materials, trade marks or content displayed on the site.
- The content of third-party websites you may reach through links published here (see section 24).
- The loss, misuse or unauthorised use of your purchase validation code by you or by third parties.
- Interruptions of the site for reasons beyond our control. The platform is not infallible; if it goes down, we will restore it as quickly as possible.
- Information about Goldzeit SpA or its products published on sites other than uv-life.com/india.
We do not guarantee uninterrupted availability of the site or that you will be able to access specific promotions and offers at all times.
Privacy and personal data
This is our privacy notice: what personal data we process, for what purpose, who we share it with and what you can do about it.
The applicable personal data protection framework is the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, and the authority in India is the Data Protection Board of India. This notice states what the law requires and a little more: the personal data we process and the purpose of each processing, the basis on which we process it, cross-border transfers disclosed, breach notification and your rights to access information, correction, completion, updating and erasure, grievance redressal and nomination.
16 Data Fiduciary
Goldzeit SpA, RUT 77.414.825-6, with registered address at Holanda 099, Of. 1101, Providencia, Santiago, Chile, is the Data Fiduciary for the personal data collected through uv-life.com/india.
For any question about your personal data, including exercising your rights or raising a grievance, write to sales@uv-life.com.
We do not sell, rent or share your personal data with third parties for commercial purposes. We share it only with the providers needed to carry out your purchase, as detailed in section 18.
17 What data we process and why
We only ask for the data needed for a normal, secure transaction. Each item of data has a stated purpose and basis. When you give us your data you consent to its processing for the purposes listed here, and you can withdraw that consent at any time (see section 19):
| Data | What we use it for | Basis under the DPDP Act | How long we keep it |
|---|---|---|---|
| Name and GSTIN, PAN or IEC | Identifying you, issuing the invoice, verifying your identity | Data you provide voluntarily for your order, and compliance with legal tax obligations | As long as the legal retention obligation lasts |
| Address | Shipping your order | Data you provide voluntarily for your order | As long as the legal retention obligation lasts |
| Email address | Main communication: confirmation, tracking, documents | Data you provide voluntarily for your order | As long as the legal retention obligation lasts |
| Phone (optional) | Secondary contact if we cannot locate the address or validate the order | Your consent | Until you withdraw it |
| Email for newsletter | Sending you news and promotions | Your consent | Until you unsubscribe |
| Browsing data | Usage statistics and site improvement | Your consent to analytics cookies | As set out in section 21 |
The data you give us is stored in a Goldzeit SpA database and used only for the purposes for which you provided it. We will never ask you for financial details or passwords by email.
You confirm that the information you give us is true, complete and up to date. We assume the data has been entered by the person it belongs to or by someone authorised by that person.
18 Who we share it with
To run the shop we rely on technology and logistics providers. They act as Data Processors: they process the data only on our instructions, for the stated purpose, and under a contractual duty of confidentiality and security.
| Provider category | What data it receives | What for |
|---|---|---|
| Payment processor Electronic invoicing | Legal name, GSTIN or PAN, billing address and order details | Issuing the invoice |
| Carriers and customs brokers | Name, address, phone, GSTIN or IEC | Delivering your order and handling import clearance where applicable |
| Web hosting and platform | Order and browsing data | Running the site |
| Analytics and advertising Google, Meta | Browsing data and cookie identifiers | Measuring traffic and campaigns |
| Email and marketing | Name and email address | Transactional emails and newsletter |
| Electronic invoicing | Name, GSTIN or PAN, address, purchase details | Issuing the invoice for the transaction |
Cross-border transfers
Goldzeit SpA is based in Chile, so the data you give us is transferred to and processed in Chile, outside India. In addition, some of our providers (particularly for analytics, email and hosting) store or process data outside India, mainly in the United States. We tell you this expressly: the DPDP Act allows transfers outside India except to countries the Central Government may restrict by notification, and we will comply with any such restriction. We require each provider to give contractual guarantees of security and confidentiality equivalent to our own. If you prefer not to be subject to analytics or advertising processing, you can reject non-essential cookies (see section 21).
Apart from these cases, we do not share your data with other companies without your express consent, except when required by a competent authority exercising its legal powers.
19 Your rights over your data
As a Data Principal under the DPDP Act, you can exercise the following rights at any time, free of charge:
- Access to information: obtain a summary of the personal data we process about you and the processing activities, and the identities of the Data Fiduciaries and Data Processors we have shared it with, together with a description of the data shared.
- Correction, completion and updating: have inaccurate or misleading data corrected, incomplete data completed and outdated data updated.
- Erasure: ask us to erase your data when it is no longer needed for the purpose for which it was provided or when you withdraw your consent, unless we must keep it to comply with the law, for example tax law.
- Withdrawal of consent: at any time, as easily as you gave it, including to stop marketing communications. This does not affect the lawfulness of processing carried out before you withdraw it.
- Grievance redressal: raise any grievance about how we handle your personal data with us at sales@uv-life.com.
- Nomination: nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.
- Complaint to the Data Protection Board of India: if you are not satisfied with our response to your grievance.
How to exercise them
Write to sales@uv-life.com from the email address you used for your purchase, stating which right you want to exercise. We may ask for additional identity verification to protect your own data.
We will respond to and implement your request within a maximum of 2 calendar days. This is a voluntary commitment, well within the period allowed under the DPDP Act and its rules.
If you consider that we have not handled your request or grievance properly, you can file a complaint with the Data Protection Board of India, after first using our grievance channel.
20 Security and breaches
We take reasonable technical and organisational security safeguards to protect your data, as the DPDP Act and the Information Technology Act, 2000 require: SSL encryption on the site, access control to the administration panel and minimisation of the data we request.
Identity verification and fraud prevention
If we detect irregularities in a transaction, we may contact you by phone or email to check your details. If we cannot reach you within 72 hours, the order will not be confirmed and we will tell you it has been cancelled. Records of the steps taken will remain available for 30 days so that you can reactivate the order.
If a security breach occurs
No system is infallible. If a breach of security affects personal data, we will notify the Data Protection Board of India and each affected person, as the DPDP Act requires. Our commitment is to do so within 72 hours of becoming aware of it and without delay, describing what happened, which data was affected and what measures we have taken.
21 Cookies
We use cookies and similar technologies, in line with the consent requirements of the DPDP Act. When you enter the site you will see a notice that lets you accept or reject non-essential categories. You can change your choice at any time from the cookie settings link in the footer.
| Category | What it is for | Does it need your consent? |
|---|---|---|
| Technical | Security, session and basic site operation | No. The site does not work without them. |
| Analytics | Understanding which pages are visited and how to improve the site | Yes. You can reject them. |
| Advertising | Measuring campaigns and showing relevant ads on other platforms | Yes. You can reject them. |
You can also block or delete cookies in your browser settings. Bear in mind that if you block technical cookies, some site functions will stop working.
22 Invoices and electronic documents
By accepting these terms you authorise Goldzeit SpA, RUT 77.414.825-6, to deliver the invoice and other documents supporting your transaction only by electronic means, and to send you the corresponding notice by email to the address you give us. Electronic records are legally recognised under the Information Technology Act, 2000.
Because the sale is invoiced from Chile and the goods are shipped abroad, the transaction is documented with a commercial invoice in US dollars and the shipping documents. These are the documents needed to file the Bill of Entry for import clearance in India; who carries out that process and bears its costs is stated in the quote.
Practical tips for your accounting records:
- Save electronic documents as soon as you receive them, without waiting for the end of the period.
- Keep them in the original format in which they were issued.
- If you need to print them, do so in the size and form in which they were generated.
- Keep the file for as long as the tax authorities may ask you for it.
Every purchase through uv-life.com/india is shipped with its invoice. If you do not receive it, write to sales@uv-life.com and we will sort it out.
Intellectual property, governing law and effective date
The general terms that frame everything above.
23 Intellectual property
All content on this site (text, graphics, logos, icons, source code, images, audio, downloads and data compilations) is the property of Goldzeit SpA or its content providers, and is protected by national and international intellectual and industrial property law.
UV-Life trade marks, creations and trade dress may not be used in connection with products or services in a way likely to cause confusion, or in a way that discredits Goldzeit SpA. Other trade marks that appear on the site belong to their respective owners.
No content may be reproduced, duplicated, copied, sold or exploited, in whole or in part, without the prior written consent of Goldzeit SpA. Framing techniques and meta tags or “hidden text” using our name or trade marks are also not permitted. All of the above is without prejudice to the exceptions expressly provided by law.
We respect the intellectual property of others. If you believe content published here infringes your rights, write to sales@uv-life.com and we will review it as soon as possible.
24 Third-party links
This site may contain links to third-party content. We have no control over that content and are not responsible for it. All content obtained from third parties is identified as such.
We welcome any notice of links leading to illegal or inappropriate information. Write to sales@uv-life.com and we will review the case as soon as we receive your message.
25 Governing law and complaints
If you buy as a consumer and reside in India, these terms and the contracts entered into through this site are governed by the laws of India, in particular the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. No clause in this document deprives you of the protection given by their mandatory provisions. For any dispute you can file a complaint with the Consumer Commission with jurisdiction where you reside or work: we do not agree a different forum.
If you buy as a business or professional, the governing law and the competent courts will be stated in the quote.
Where to complain
- With us first: our Grievance Officer at sales@uv-life.com or +56 9 6200 7640. We acknowledge within 48 hours, give a full response within 10 business days and resolve the complaint within one month of receipt.
- National Consumer Helpline: you can seek information and pre-litigation help at consumerhelpline.gov.in.
- Consumer Commissions: you can file a complaint with the District, State or National Consumer Disputes Redressal Commission, as applicable, including online through e-Daakhil. The Commissions may refer a dispute to mediation, which requires the agreement of both parties.
- Data Protection Board of India: for personal data matters, after first using our grievance channel (see section 19).
- Read the law directly: Consumer Protection Act, 2019 · Consumer Protection (E-Commerce) Rules, 2020 · Digital Personal Data Protection Act, 2023 · Information Technology Act, 2000.
26 Changes and effective date
We may update this document to reflect legal, operational or catalogue changes. When we do:
- We will publish the updated text on this same page, stating its effective date.
- If the changes are substantial and affect your rights, we will notify those who have given us their email address at least 10 calendar days in advance.
- Changes apply only going forward. The terms under which you have already contracted are never changed.
You can ask us for a copy of the text in force at the time of your purchase by writing to sales@uv-life.com.
Effective from 29 October 2026. Last updated: 29 October 2026. This document brings together on one page the General Terms, Shipping Terms and Privacy Policy. It states in writing the 12-month warranty (in addition to consumers' statutory rights), the 14-calendar-day change-of-mind policy with return shipping at our expense, the committed delivery time, the UV-C safety section, the Grievance Officer and the processing of personal data under the DPDP Act and the Information Technology Act, 2000.
Frequently asked questions
The same answers as the document, as direct questions.
What warranty do UV-Life UV-C products carry?
UV-Life gives a 12-month warranty from the date you receive the product. If there is a lack of conformity, you can ask for free repair or replacement, including shipping costs, and if that is not possible, a price reduction or a refund. If you buy as a consumer, this warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019. See section 11.
Can I return a product if I change my mind?
Yes, if you buy as a consumer. You have 14 calendar days from the day you receive the product to return it without giving a reason. This is a voluntary policy of UV-Life: we pay the return shipping and refund everything you paid us, including the original shipping. You are only responsible for any loss in value if you handled the product beyond what is needed to check its nature, characteristics and functioning. It does not apply to custom-made equipment or to the other exclusions stated in your quote. For purchases made by businesses for their professional activity, return terms are agreed in the quote. See section 12.
How long does delivery take?
The delivery time is agreed in the quote, depending on the product, where it ships from and the destination. The committed delivery time is written in the accepted quote and covers preparing the shipment and transit to your address. See section 7.
Do prices include GST?
No. Published prices are reference prices in US dollars (USD), excluding GST and import customs duty, because they are aimed at business customers. The equipment ships from Chile: as the importer, the customer pays Basic Customs Duty, IGST and any other import charges to Indian customs on arrival. For commercial imports you may need an Importer Exporter Code (IEC). If you buy as a consumer, before you accept it the quote shows the price of the equipment and shipping and an estimate of the import duties and taxes you will pay on arrival. See section 6.
Can I collect my order in person?
No. All orders are shipped by a carrier to the address you provide. The address at Holanda 099, Providencia, Santiago, Chile, is only our registered legal and tax address: it is not open to the public and no collections are made there.
Why am I charged more than one shipment in the same order?
Each product has a shipping cost based on its size, the destination state and city, and the distribution centre where it is held. So if an order contains two or more products, one shipment is charged for each. The full breakdown appears in the quote before you pay.
What if the UV-C LED loses intensity over time?
Gradual loss of light output is normal in LED technology and is not a lack of conformity as long as it stays within the range stated in the technical specifications. If the drop exceeds that range within the 12-month warranty period, it is treated as a lack of conformity and the product is repaired or replaced free of charge.
Is UV-C light dangerous to people?
Yes, direct exposure is harmful. UV-C light is germicidal because it damages cellular DNA, and the same effect harms skin and eyes, and can cause burns and photokeratitis. It must not be used in the presence of people, animals or plants, and you must never look directly at a lit source. On production lines it is installed with barriers, interlocks and warning signs. See section 14.
Does UV-C light replace HACCP or cleaning?
No. It reduces the microbial load on surfaces directly exposed to the radiation, but it does not penetrate opaque materials or the inside of food, it does not remedy existing contamination or break down mycotoxins, and bacterial spores are much more resistant than vegetative cells. It is a complementary tool to good hygiene practices and your HACCP system, not a substitute.
How do I ask you to erase my data?
Write to sales@uv-life.com from the email address you used for your purchase. UV-Life responds to and implements the request within a maximum of 2 calendar days, a voluntary commitment well within the period allowed under the Digital Personal Data Protection Act, 2023. Some data must be kept to meet legal tax obligations. See section 19.