Terms and Conditions
These terms govern your access to and use of uv-life.com and any contract you enter into through it.
01 General provisions
uv-life is an internet domain owned by Goldzeit SpA, RUT 77.414.825-6. Goldzeit SpA is the seller of the products offered on this site and the party responsible for handling the personal data we collect.
Browsing, comparing and looking up products is free and does not require registration. These terms are understood to form part of every contract you enter into with us through this site.
This document replaces and consolidates, in a single page, our previous General Conditions, Shipping Conditions and Privacy Policy. It is dated so you can keep the version in effect at the time of your purchase.
We aim to give you fair, clearly written terms and to honor the commitments described on this page — the warranty, the return window, and the way we handle your data — exactly as stated below.
02 Who we are and how to reach us
For any question, request or complaint related to your use of this site, contracts entered into through it, or how we handle your personal data, Goldzeit SpA designates the following as its official point of contact:
UV-Life Customer Service
Channel designated by Goldzeit SpA for questions, complaints and requests to exercise your rights
- sales@uv-life.com
- Phone
- +56 9 6200 7640
- Phone hours
- Monday through Friday, 9 AM to 7 PM (Chile time)
- Legal entity
- Goldzeit SpA · RUT 77.414.825-6
Holanda 099, Of. 1101, Providencia, Santiago de Chile, is Goldzeit SpA's registered office and billing address. It does not handle walk-in customers, and no product pickups or drop-offs take place there. All support is handled by email and phone, and all orders ship via a freight carrier.
Response times we commit to
- Acknowledgment of any complaint within 5 business days.
- A substantive response within 10 business days of receiving the complaint.
- If a case requires a technical review of the product, we'll tell you the estimated timeline when we acknowledge your request.
Marketing communications
If we send you marketing or promotional emails, each message will include: a label identifying it as marketing in the subject line; our business name; a note of your right to opt out; and a one-click unsubscribe link.
Once you unsubscribe, we stop sending you promotional communications immediately. Transactional emails — purchase confirmations, shipping updates, invoices — are not affected, since they're part of fulfilling your order.
03 Browsing and acceptance
Simply visiting this site does not create any obligation. You are only bound once you clearly indicate, through a positive action, your intent to enter into a purchase.
To accept these terms, you must actively check the box "I have read and accept the Terms and Conditions" before confirming your purchase. That box is never pre-checked.
04 How to buy
There is no shopping cart or online checkout. Product pages are informational: they show specifications and a reference net price. Every sale is closed through a quote.
You request a quote
By WhatsApp or by writing to sales@uv-life.com, telling us which unit you need and where you'll use it.
You receive a formal quote
With net price, sales tax itemized where applicable, shipping cost, delivery timeline and payment terms. Nothing is charged at this stage.
You accept it in writing
Your acceptance of the quote, together with these terms, is what forms the contract.
We issue your invoice
Using the billing details you provide, and we coordinate payment as agreed in the quote.
We coordinate shipping
We confirm the shipment and track it through to the address you gave us.
What you'll see before you commit
Before you accept it, the quote shows: product description, net price, sales tax itemized where applicable, shipping cost, the agreed delivery timeline, payment terms, the total amount, applicable conditions, and a clear note on whether the product qualifies for a return under our right-to-change-your-mind policy (see Section 12). You can print and keep it, and you'll receive an order number for tracking.
05 Payment terms
We do not operate a payment gateway or collect card details. This site does not capture, process or store financial information of any kind, because no transaction takes place on it.
Payment terms — method, currency, timing and any deposit required — are agreed and written into the quote, against the invoice issued by Goldzeit SpA. There are no automatic charges or recurring fees.
We will never ask you for card details or passwords by email, WhatsApp or phone. If you receive a payment request that doesn't match the quote you accepted, verify it by writing to sales@uv-life.com before transferring any funds.
If an overpayment happens by mistake, we'll refund the difference within 3 business days of your request, along with the supporting documentation.
06 Pricing, stock and how long this information is valid
All prices shown on this site are in US dollars (USD) and are net values, before sales tax. Sales tax, where applicable, is calculated at checkout or itemized on your quote. The total amount, including tax and shipping, appears on the quote before you accept it, and that is the only amount you'll be charged.
- As long as a price is published on this site, it is available to you, even if it differs from a price offered through another sales channel.
- Prices apply to the shipping destination indicated in the quote. If you change the delivery address, the shipping cost — and therefore the total — may change; we'll send you a corrected quote before you accept it.
- All products are subject to stock availability.
Any change to prices, stock, promotions or terms applies only to future orders. Once you accept a quote, the terms you bought under stay fixed and we don't change them. See also Section 26.
For promotions that include a free or discounted product with the purchase of another, the promotional item ships to the same address as the main product, unless you request separate addresses when accepting the offer, in which case you'll cover both shipping costs.
Shipping Across the United States
Nationwide coverage through outside freight carriers. These terms are shared with you before you confirm your purchase and are recorded on your order.
07 Delivery timelines and coverage
The delivery timeline is set in your quote and depends on the product, the shipping origin and the destination. It's written into the accepted quote and the order confirmation, and it's the timeline we commit to.
The specific timeline for your order is noted on the quote and recorded in your order confirmation email.
How shipping works
- The committed timeline is written into the accepted quote and covers preparation of the shipment through transit to your address.
- Delivery is handled by an outside freight carrier, subject to order availability.
- Sundays and holidays are excluded from the timeline and from delivery.
- Shipping does not include assembly or installation of the products. If you need installation, request a separate quote by writing to sales@uv-life.com.
Every order ships to the address you provide. We do not offer pickup or delivery at our office, which is strictly a registered and billing address and does not handle walk-in customers.
08 Shipping costs
How the cost is calculated
Shipping cost is calculated using three factors: region, destination location and product size (small, medium, large or oversized), as noted on your order.
Each product has a shipping cost tied to its size, its destination and the distribution center it ships from. So if an order contains two or more products, a shipping charge applies to each product. The full breakdown appears on the quote.
You'll see the exact shipping cost on the quote, added to the net value and any applicable sales tax, before you accept it. No charges appear afterward.
09 Receiving your order
Can someone else receive it for me?
Yes. Any adult authorized by you can receive the product. They must sign and print their name on the shipping waybill to confirm proper delivery.
When you receive it, check
- That the packaging shows no visible damage or signs of tampering.
- That the contents match what you ordered and are complete.
- If you notice shipping damage, note it on the waybill before signing and let us know within 48 hours at sales@uv-life.com with photos. This makes a replacement much faster.
If you didn't note it on the waybill, you can still file a claim: your warranty and other rights don't depend on that step. It just makes the process slower.
10 If we're running late
If a product isn't delivered within the committed timeline for reasons attributable to us, you choose: keep the order and receive the product on the new date we propose, or cancel the order and receive a full refund of everything you paid, including shipping, within the following 10 calendar days of your request.
We'll proactively let you know by email or phone if we see a shipment running late, without waiting for you to ask.
This commitment does not cover delays caused by events beyond our control — natural disasters, transportation strikes, road closures — or by incorrect or incomplete address information you provided. In those cases, we'll work with you on a new date at no extra cost.
Changes, Returns and Warranty
Everything you can do if a product fails, if it wasn't what you expected, or if you simply changed your mind.
11 12-month warranty
UV-Life provides a 12-month warranty on our equipment, in two parts: full coverage for the first 6 months, and extended coverage for the remaining 6 months, offered because we stand behind our equipment.
Months 1 to 6
Full warranty
If there's a failure or defect, you choose among three options: free repair, product replacement, or a refund of the amount paid.
Months 7 to 12
UV-Life extended warranty
Free repair or replacement of the unit. It's free, we don't sell it as an add-on service, and it does not reduce or replace the coverage described above.
The period is counted from the date you receive the product, not from the purchase date or the invoice date.
What counts as a failure or defect
- Products that fail to meet the safety or quality specifications required for that type of equipment.
- Materials, parts or components that don't match the stated specifications or labeling.
- Products that, due to manufacturing or material defects, aren't fit for their intended use or the use described in our marketing.
- Products that don't meet specifications we expressly agreed with you.
- Issues that remain after warranty service has already been performed, or that recur.
- Hidden defects that prevent normal use of the product.
What isn't covered
- Damage caused by the user: drops, impacts, submersion, electrical surges, or wiring outside the specifications in the manual.
- Installation or servicing performed by anyone not authorized by UV-Life.
- Use outside the specified operating conditions — for example, outdoor exposure for units without the corresponding IP rating, or cleaning with solvents we don't recommend.
- Normal LED light degradation within the range stated in the product's spec sheet. If the drop in output exceeds that range within the 12-month warranty, it is treated as a defect.
We won't offer or charge you for services, insurance or plans that duplicate what the warranty already covers, and we won't use the extended warranty as a reason to limit your coverage during the first 6 months. Both coexist, and whichever is more favorable to you applies.
12 Right to change your mind
You have 10 days from the day you receive the product to cancel the purchase unilaterally, no reason required and at no cost to you. UV-Life offers this 10-day window on remote purchases of catalog products.
Conditions
- The product must be unused, complete and in its original packaging, including labels, manuals, accessories and protective elements.
- We refund the full amount paid, including sales tax and the original shipping cost, with no deductions.
- We cover the cost of the return shipment.
When this doesn't apply
The right to change your mind does not apply in the following cases, which are clearly disclosed on each product page and in the quote, before you accept the purchase:
- Custom-built or custom-configured equipment, made to specifications you provide us.
- Installed projects: equipment already mounted, wired or powered on within a customer's production line or facility.
- Invoiced B2B purchases — that is, purchases made by companies for their business activity. Return terms for these orders are agreed case by case in the corresponding quote.
- Products returned showing signs of use, without original packaging, or incomplete.
If a catalog product is excluded from this return window, you'll see that noted before you order it, not after you buy it. If you don't see that notice, the return window applies.
13 How to return a product, step by step
The same process applies to a warranty claim and to a change-of-mind return. The difference is only in what happens at the end.
Write to us
At sales@uv-life.com with your order number, noting whether it's a defect claim or a change-of-mind return. For a defect, attach photos or video of the issue.
We acknowledge within 5 business days
And give you a substantive response, with return instructions and pickup coordination, within 10 business days.
You send the product at no cost
We cover the return shipping. There are no additional costs to you in the return and refund process.
We resolve it within 72 hours
Once we receive the product, we process the repair, replacement, or refund within a maximum of 72 hours.
| Situation | Time to request it | What you get |
|---|---|---|
| Product with a defect months 1 to 6 | 6 months from receipt | You choose: repair, replacement or refund |
| Product with a defect months 7 to 12 | 12 months from receipt | Free repair or replacement |
| Changed your mind | 10 days from receipt | Full refund, including sales tax and shipping |
| Arrived damaged or incomplete | Immediately | Immediate replacement |
| Didn't arrive on time | After the committed timeline | New date or full refund, your choice |
14 Safe use of UV-C equipment
UV-C light is germicidal precisely because it damages cellular DNA. That same effect can damage human skin and eyes. Direct exposure can cause skin burns and photokeratitis. UV-C equipment must never be operated around people, animals or plants.
Conditions for safe use
- Never look directly at an active UV-C source, not even briefly.
- Operate the equipment only in unoccupied spaces, or with physical barriers and interlocks that cut emission when presence is detected.
- Post visible warning signage in areas where the light is emitted.
- On production lines, installation should be performed or supervised by qualified technical staff, with appropriate shielding.
- Always check the specific manual for your equipment before installation and startup.
What this technology can and can't do
We state plainly what UV-C light does and doesn't do, because using it correctly depends on it:
- UV-C light reduces the microbial load on surfaces directly exposed to the radiation.
- It does not penetrate opaque materials or the interior of food. It only acts where the light reaches.
- It does not remedy existing contamination or break down mycotoxins.
- Bacterial spores are significantly more resistant to UV radiation than vegetative cells.
- Its effectiveness decreases in turbid water or water with a high organic load.
- Lighting from a single side gives partial coverage on irregular surfaces.
UV-Life equipment is a complementary tool for reducing surface microbial load. On its own it is not a HACCP system, and it does not replace good manufacturing practices, physical cleaning or the cold chain, and it should not be presented as a guarantee that pathogens are absent. The CE and FCC marks on our equipment are electrical safety certifications and do not certify microbiological results.
15 Liability
Nothing in this document limits, excludes or restricts our liability for harm to a person's life, health or physical safety, for willful misconduct or gross negligence, or for any protections you're entitled to under applicable law. Any clause that says otherwise is treated as not written.
We stand behind the quality, safety and fitness of the products we sell, on the terms described in the warranty in Section 11.
For indirect financial losses — lost profits, lost production, reputational harm or data loss — arising from use of the site or platform, and provided there is no willful misconduct or gross negligence on our part, our liability is limited to the price actually paid for the product or service in question. This limit does not affect any other rights you may have under applicable law.
Situations outside our control
We are not responsible for:
- Misuse by users or visitors of the materials, trademarks or content shown on the site.
- The content of third-party websites you may reach through links published here (see Section 24).
- Loss, misuse or unauthorized use of your purchase-verification code by you or by third parties.
- Site interruptions caused by circumstances beyond our control. The platform isn't infallible; if it goes down, we work to restore it as quickly as possible.
- Information about Goldzeit SpA or its products published on sites other than uv-life.com.
We do not guarantee uninterrupted availability of the site, or that specific promotions and offers will always be accessible.
Privacy and Personal Data
What data of yours we handle, why, who we share it with, and what you can do about it.
We follow careful data-handling practices: a documented reason for each piece of information we collect, transparency about any international data transfers, prompt notification if a security incident occurs, and the ability for you to access, correct, delete, object to, restrict or request a copy of your data.
16 Who controls your data
Goldzeit SpA, RUT 77.414.825-6, is responsible for the personal data collected through uv-life.com.
For anything related to your personal data, including exercising your rights, write to sales@uv-life.com.
We do not sell, rent or share your personal data with third parties for commercial purposes. We only share it with the providers necessary to fulfill your order, as detailed in Section 18.
17 What data we handle and why
We only ask for the data needed to carry out a normal, secure transaction. Each data point has a stated purpose and a reason we collect it:
| Data | What we use it for | Why we collect it | How long we keep it |
|---|---|---|---|
| Name and tax ID | Identify you, issue your invoice, verify your identity | Fulfilling your order and recordkeeping requirements | 6 years |
| Address | Ship your order | Fulfilling your order | 6 years |
| Email address | Primary communication: confirmation, tracking, documents | Fulfilling your order | 6 years |
| Phone (optional) | Secondary contact if we can't reach you or verify your order another way | Your consent | Until you withdraw consent |
| Newsletter email | Send you news and promotions | Your consent | Until you unsubscribe |
| Browsing data | Usage statistics and site improvement | Your consent (analytics cookies) | See Section 21 |
The data you give us is added to a Goldzeit SpA database and used only for the purposes that led you to provide it. We will never ask you for financial details or passwords by email.
You confirm that the information you provide is accurate, complete and up to date. We assume data has been entered by its owner or by someone authorized by them.
18 Who we share it with
To run the site, we rely on technology and logistics providers. They act as data processors: they handle data only on our instructions, for the stated purpose, and under contractual confidentiality and security obligations.
| Provider category | What data they receive | What for |
|---|---|---|
| Invoicing | Business name, tax ID, billing address and order details | Issue your invoice |
| Freight carriers | Name, address, phone | Deliver your order |
| Hosting and web platform | Order and browsing data | Operate the site |
| Analytics and advertising Google, Meta | Browsing data and cookie identifiers | Measure traffic and campaigns |
| Email and marketing | Name and email address | Transactional communications and newsletter |
International transfers
Some of these providers — particularly analytics, email and hosting providers — store or process data outside of Chile, mainly in the United States and the European Union. This is an international data transfer, and we're telling you about it directly. We require each provider to give us contractual security and confidentiality commitments equivalent to our own. If you'd rather not be subject to analytics or advertising tracking, you can decline non-essential cookies (see Section 21).
Outside of these cases, we don't share your data with other companies without your express authorization, except when required by a competent authority acting within its legal powers.
19 Your rights over your data
You can exercise the following rights at any time and at no cost:
- Access: find out what data of yours we hold, where we got it, and what we use it for.
- Correction: fix data that's inaccurate, outdated or incomplete.
- Deletion: ask us to delete your data once it's no longer needed, once you withdraw consent, or if you object to its use — unless we must keep it for recordkeeping reasons, such as accounting records.
- Objection: object to a specific use of your data, including marketing communications.
- Restriction: temporarily pause processing while a dispute about your data is resolved.
- Portability: receive your data in a structured, commonly used format, or ask us to transfer it to another party when technically possible.
How to exercise them
Email sales@uv-life.com from the address you used to purchase, telling us which right you'd like to exercise. We may ask for additional identity verification to protect your own data.
We will respond to and act on your request within 2 calendar days.
If you feel we didn't handle your request properly, please let us know and we'll work with you to make it right.
20 Security and breaches
We take reasonable technical and organizational measures to protect your data: SSL encryption on the site, access controls on our admin systems, and minimizing the data we ask for.
Identity verification and fraud prevention
If we notice something irregular about a transaction, we may contact you by phone or email to confirm your details. If we can't reach you within 72 hours, the order won't be confirmed and we'll let you know it was cancelled. Records of our attempts to reach you stay available for 30 days so you can reactivate the order.
If a security breach occurs
No system is foolproof. If a security breach affecting personal data occurs, we will notify the relevant authorities within 72 hours of learning about it. If the breach poses a high risk to your rights, we'll tell you directly and without delay, describing what happened, what data was affected, and what steps we took.
21 Cookies
We use cookies and similar technologies. When you visit the site, you'll see a notice letting you accept or decline non-essential categories. You can change your choice at any time from the cookie settings link in the footer.
| Category | What it's for | Do we need your consent? |
|---|---|---|
| Essential | Security, sessions and basic site functionality | No. The site doesn't work without them. |
| Analytics | Understanding which pages are visited and how to improve the site | Yes. You can decline them. |
| Advertising | Measuring campaigns and showing relevant ads on other platforms | Yes. You can decline them. |
You can also block or delete cookies from your browser settings. Keep in mind that blocking essential cookies will stop some parts of the site from working.
22 Invoicing
By accepting these terms, you authorize Goldzeit SpA, RUT 77.414.825-6, to deliver the invoice for your transaction electronically, and to email you notice once it's issued.
Every purchase on uv-life.com ships with its corresponding invoice. If you don't receive yours, write to sales@uv-life.com and we'll resolve it.
Intellectual Property, Applicable Terms and Effective Date
The general conditions that frame everything above.
23 Intellectual property
All content on this site — text, graphics, logos, icons, source code, images, audio, downloads and data compilations — is owned by Goldzeit SpA or its content providers and is protected under applicable intellectual property law.
UV-Life's trademarks, creations and trade dress may not be used in connection with products or services that could cause confusion, or in any way that discredits Goldzeit SpA. Other trademarks appearing on the site belong to their respective owners.
No content may be reproduced, duplicated, copied, sold or exploited, in whole or in part, without Goldzeit SpA's prior written consent. Framing techniques, meta tags or "hidden text" using our name or trademarks are also not permitted. This is all subject to any exceptions expressly provided for by law.
We respect the intellectual property of others. If you believe content published here infringes your rights, write to sales@uv-life.com and we'll review it promptly.
24 Third-party links
This site may contain links to third-party content. We have no control over that content and are not responsible for it. Any content sourced from third parties is identified as such.
We appreciate any notice about links that lead to illegal or inappropriate content. Write to sales@uv-life.com and we'll review it as soon as we receive your message.
25 Applicable terms and how to reach us
These terms, and any contract formed through this site, are governed by the terms of your order, this document, and applicable law.
How to raise a concern
- Reach out to us first: sales@uv-life.com or +56 9 6200 7640. We acknowledge within 5 business days and give you a substantive response within 10.
26 Changes and effective date
We may update this document to reflect legal, operational or catalog changes. When we do:
- We'll publish the updated text on this same page, noting its effective date.
- If a change is significant and affects your rights, we'll email you at least 10 days in advance, if we have your email on file.
- Changes apply only going forward. The terms you already bought under are never changed retroactively.
You can request a copy of the terms in effect at the time of your purchase by writing to sales@uv-life.com.
Effective July 28, 2026. This document consolidates, in a single page, our previous General Conditions, Shipping Conditions and Privacy Policy. It extends the warranty from 6 to 12 months, adds a 10-day return window, and sets out the committed delivery timeline and the UV-C safety section.
Frequently Asked Questions
The same answers from the document above, as direct questions.
How long is the warranty on UV-Life's UV-C equipment?
12 months. During the first 6 months you can choose between repair, replacement or a refund. During months 7 through 12, UV-Life provides free repair or replacement as extended coverage. See Section 11.
Can I return a unit if I simply change my mind?
Yes. You have 10 days from the day you receive the product, no reason required and at no cost to you. The product must be unused, complete and in its original packaging. We cover the return shipping and refund the full amount paid, with no deductions. This does not apply to custom-built equipment, already-installed projects, or invoiced B2B purchases. See Section 12.
How many days until my order arrives?
The delivery timeline is set in your quote, based on the product, shipping origin and destination. That committed timeline is written into the accepted quote and covers preparation of the shipment through transit to your address. If we're late, you can cancel the order and get a full refund, including shipping. See Section 7.
Do the prices include sales tax?
Prices are net values. Prices are shown in US dollars (USD). Sales tax, where applicable, is calculated at checkout or itemized on your quote. The total amount, including tax and shipping, appears on the quote before you accept it. See Section 6.
Can I pick up my order in person?
No. Every order ships via a freight carrier to the address you provide. Our Holanda 099, Providencia office is strictly a registered and billing address: it does not handle walk-in customers or pickups.
Why was I charged for more than one shipment on the same order?
Each product has a shipping cost tied to its size, its destination and the distribution center it ships from. So if an order contains two or more products, a shipping charge applies to each one. The full breakdown appears on the quote before you pay.
What happens if the UV-C LED loses intensity over time?
Gradual light degradation is normal for LED technology and is not a defect as long as it stays within the range stated in the spec sheet. If the drop exceeds that range within the 12-month warranty, it is treated as a defect and repaired or replaced at no cost.
Is UV-C light dangerous to people?
Yes, direct exposure is harmful. UV-C light is germicidal because it damages cellular DNA, and that same effect can harm skin and eyes, potentially causing burns and photokeratitis. It must never be operated around people, animals or plants, and you should never look directly at an active source. On production lines it's installed with barriers, interlocks and warning signage. See Section 14.
Does UV-C light replace HACCP protocols or cleaning?
No. It reduces the microbial load on surfaces directly exposed to the radiation, but it doesn't penetrate opaque materials or the interior of food, doesn't remedy existing contamination or break down mycotoxins, and bacterial spores are far more resistant than vegetative cells. It's a complementary tool alongside good manufacturing practices, not a replacement for them.
How do I request that my data be deleted?
Email sales@uv-life.com from the address you used to purchase. We respond to and act on the request within 2 calendar days. Some records must be kept for recordkeeping purposes. See Section 19.